TOUR PAYMENT CANCELLATION POLICY

01

Cancellation Charges. Tour programmers booked and subsequently cancelled shall be subject to cancellation charges as follows:

  • Cancellation within 45 days of start date of tour = 50 % of Tour payment (50% Refund)
  • Cancellation less 30 days of start date of tour = 80 % of Tour payment (20% Refund)
  • Cancellation less the 20 days of start date of tour 100% of Tour payment (No refund)
02

Delay of Flights: Local operator shall not be liable to refund tour payment for flight delays for any reason which is beyond their control.

03

Insurance: There is no personal insurance of any kind included in the tour price, so travel insurance should be obtained from your place of residence, before commencement of trip. Mercury Bhutan tours and Travel will not hold liability for any illness, injury or death sustained during a tour/trek.

04

Payment Procedure: All tour payments must be made at least 2 months in advance. Tour payment can be deposited through the Bhutan National Bank (BNB) official accounts abroad payable in favor of Mercury Bhutan Travel. The banks address and account number will be advised once the tour bookings are fully confirmed.

05

Air ticket Cancellations Policy : Druk Airlines and Bhutan Airlines

Zero Cancellation Charges. Ticket booked subsequently cancelled shall be subject to cancellation charges as follows:
01

Cancellation within 2 months : 80 % (20% Refund)

02

Cancellation in less than 30 days : 100%