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Payment and Cancellation Policy

Mercury Bhutan Travel is official licensed tour company based in Thimphu capital city of Bhutan. Visitors to Bhutan who book their tours through us will be assured tour services professionally as per following list.

SERVICES INCLUDED SUMMERY ON MINIMUM DAILY PACAKAGE COVERS.

• A minimum of 3 star accommodation (4 & 5 star may require a premium additional supplementary pay- ment).

• Meals full board + Tea and snacks

• A licensed Bhutanese tour guide for the extent of your stay.

• All internal road transport & Sightseeing

• Camping equipment and haulage for trekking tours

• Additional activities can be arranged upon request with extra charges.

• Government Sustainable Development Fee :US$65 per person per night

Tourist traveling in a group of (2) or less shall be subject to a surcharge, in addition to the minimum daily pack- age rate. These are as follows.

• Government FIT Surcharge : one Person : US$40 per night & 2 Person US$30 per night

• Visa Fee : US$40 per person (One time )

2. The company guarantees the above included services on confirmation of tour.

3. Mercury Bhutan Travels makes the safety of its clients its highest priority and closely monitor during the tour and may modify tour based on necessities.

4. For complete Bhutan travel information’s please refer our “Pre departure page”, provided during booking process.

5. Tour Payment Cancellation Policy

Tour Payment Cancellation Policy

1. Cancellation Charges. Tour programmers booked and subsequently cancelled shall be subject to cancellation charges as follows:

• Cancellation within 45 days of start date of tour = 50 % of Tour payment (50% Refund )

• Cancellation less 30 days of start date of tour = 80 % of Tour payment (20% Refund)

• Cancellation less the 20 days of start date of tour 100% of Tour payment ( No refund)

2. Delay of Flights: Local operator shall not be liable to refund tour payment for flight delays for any reason which is beyond their control.

3. Insurance: There is no personal insurance of any kind included in the tour price, so travel insurance should be obtained from your place of residence, before commencement of trip. Mercury Bhutan tours and Travel will not hold liability for any illness, injury or death sustained during a tour/trek.

4. Payment Procedure: All tour payments must be made at least 2 months in advance. Tour payment can be deposited through the Bhutan National Bank (BNB) official accounts abroad payable in favor of Mercury Bhutan Travel .The banks address and account number will be advised once the tour bookings are fully confirmed.

 

Air ticket Cancellations Policy : Druk Airlines and Bhutan Airlines

1. Cancellation Charges. Tour programmers booked and subsequently cancelled shall be subject to cancellation charges as follows:

• Cancellation within 45 days of start date of tour = 50 % of Tour payment (50% Refund )

• Cancellation less 30 days of start date of tour = 80 % of Tour payment (20% Refund)

• Cancellation less the 20 days of start date of tour 100% of Tour payment ( No refund)

2. Delay of Flights: Local operator shall not be liable to refund tour payment for flight delays for any reason which is beyond their control.

3. Insurance: There is no personal insurance of any kind included in the tour price, so travel insurance should be obtained from your place of residence, before commencement of trip. Mercury Bhutan tours and Travel will not hold liability for any illness, injury or death sustained during a tour/trek.

4. Payment Procedure: All tour payments must be made at least 2 months in advance. Tour payment can be deposited through the Bhutan National Bank (BNB) official accounts abroad payable in favor of Mercury Bhutan Travel .The banks address and account number will be advised once the tour bookings are fully confirmed.